the customer

helping the customer to save money, save time and enjoy life


Kate Hardcastle MBE, a.k.a. The Customer Whisperer is the UK’s leading ‘go-to’ business expert on consumer insight for National TV & Media.

Three fifths of consumers believe customer service isn’t seen as being important enough*

Kate wants to change this and is renowned as the ‘Customer Whisperer’.

Through seminars and workshops with businesses, along with various initiatives, she is on a mission to make the customer the heart of every organisation.

*Source: IWP Survey