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Kate Hardcastle MBE Kate Hardcastle MBE @katehardcastle Should you buy £3500 bedding set? Is #sleep big business? What does the future of #furniture sales look like? I've… https://t.co/mdf4TUuYPu 1 day ago
Kate Hardcastle MBE Kate Hardcastle MBE @katehardcastle All. The. Coffee ☕️ 🚖 #MyNYC #TheCustomerWhisperer @CustWhisperer https://t.co/TcoaVuMfGi 2 days ago
Kate Hardcastle MBE Kate Hardcastle MBE @katehardcastle Landed back home. Yep, definitely in #Yorkshire https://t.co/hMAJn1wQcg 4 days ago
Kate Hardcastle MBE Kate Hardcastle MBE @katehardcastle RT @katehardcastle: 🛒 Retail trends 🛒 Data overload 🛒 "Phygital" The pressure is on for retail & service businesses to adapt & evolve, b… 6 days ago
Kate Hardcastle MBE Kate Hardcastle MBE @katehardcastle What a day for you & the team! Well done @kersten_england https://t.co/qEfK9R9D7w https://t.co/xfUwsX75m6 6 days ago
Kate Hardcastle MBE Kate Hardcastle MBE @katehardcastle 🛒 Retail trends 🛒 Data overload 🛒 "Phygital" The pressure is on for retail & service businesses to adapt & evolv… https://t.co/kRPP0Qm3n8 6 days ago
Kate Hardcastle MBE Kate Hardcastle MBE @katehardcastle This is GOOD. And I'm still not sure why... https://t.co/1TqbDnk8Er 1 week ago
Kate Hardcastle MBE Kate Hardcastle MBE @katehardcastle @dearjohnbyrne @CustWhisperer Costumer Whisperer to the rescue 2 weeks ago
Kate Hardcastle MBE Kate Hardcastle MBE @katehardcastle I can't believe I've been spelling @CustWhisperer incorrectly for so many years! How embarrassing According to thi… https://t.co/MwN03dWxvv 2 weeks ago
Kate Hardcastle MBE Kate Hardcastle MBE @katehardcastle RT @katehardcastle: #superdry results this AM Hear my thoughts from 12/12/19 for @BBCRadio4 with @dominicoc #JustBecauseTheStrategyWorked 2 weeks ago
Kate Hardcastle MBE Kate Hardcastle MBE @katehardcastle RT @CustWhisperer: .@katehardcastle speaking to @dominicoc earlier on @BBCr4today about #RetailResults Snippet below - full item here 👉🏻 h… 2 weeks ago
Kate Hardcastle MBE Kate Hardcastle MBE @katehardcastle #superdry results this AM Hear my thoughts from 12/12/19 for @BBCRadio4 with @dominicochttps://t.co/kWbuvlRWht 2 weeks ago
Retail Reality: it's not the stuff they tell you in the boardroom

I was on a store visit exercise & visited 14 different high street branded retailers yesterday, as I was researching one of the prominent fashion brands on the high-street & understanding if/how they could improve their offer & service. It was March 18th. 12 weeks after Christmas. 84 days after Christmas.

Retail: Wake Up & Smell The Coffee

IT’S a familiar scene. I check the opening hours on the way into the cafe. It states 5.30pm, and at 4.48pm I feel safe in the knowledge that it is still within opening hours.

2018: Another High Street report is published - what has happened since the last?

Today the #TimpsonReport is published - the recommendations of a team of respected experts on how to save the #HighStreet.